Effective Channel Management

Building a positive community on Twitch requires effective moderation. HeheChat provides channel moderators with a comprehensive toolkit designed to make chat management efficient and straightforward. Let's explore how HeheChat helps you maintain a healthy stream environment.

Accessing Moderation Tools

If you're a moderator for a channel, HeheChat automatically enables mod tools when you log in with your Twitch account. To use these features:

  1. Ensure "Enable Moderation Tools" is activated in Settings > Chat
  2. Monitor the channels you moderate through HeheChat's multi-channel view
  3. Access mod actions through user cards or message context menus

Moderation Interface

Quick Moderation Actions

HeheChat streamlines common moderation tasks:

Message Management

  • Delete Messages: Remove inappropriate content with a single click
  • Message History: View a user's recent messages for context
  • Filtered View: Temporarily view only flagged or suspicious messages

User Actions

  • Timeout: Temporarily restrict a user from chatting (30s, 10m, 1h, 24h presets)
  • Ban/Unban: Permanently remove users or restore access
  • User Notes: Add private notes about users for your mod team (requires integration with mod tools)

Moderating Multiple Channels

For those who moderate several streams, HeheChat offers efficient multi-channel moderation:

  • Monitor all your moderated channels in a unified view
  • Color-coded messages to quickly identify the source channel
  • Quick channel switching to focus on high-activity streams
  • Notification priorities for different channels

Advanced Moderation Features

HeheChat includes specialized tools for more comprehensive moderation:

Automod Integration

  • View messages held by Automod
  • Approve or deny filtered messages
  • Adjust Automod settings directly from HeheChat

Command Shortcuts

Access common mod commands with quick shortcuts:

  • /clear - Clear chat
  • /slow - Enable slow mode with custom duration
  • /followers - Set followers-only mode
  • /subscribers - Enable subscribers-only mode
  • /emoteonly - Restrict chat to emotes only
  • And many more Twitch mod commands

Raid Management

Protect your channel from unwanted raids:

  • Quick access to raid protection commands
  • Follower/subscriber-only mode toggles
  • Shield mode activation during suspicious activity

Community Management Beyond Moderation

HeheChat helps you build community, not just moderate it:

VIP Management

  • Assign VIP status to valued community members
  • Track potential VIP candidates based on engagement
  • Manage your limited VIP slots effectively

Shoutout Tools

  • Quickly generate shoutouts for raiders or collaborators
  • Create custom shoutout templates for different scenarios
  • Schedule automatic shoutouts for regular supporters

Moderation Resources

HeheChat includes built-in resources to help you moderate effectively:

  • Quick access to Twitch's Community Guidelines
  • Customizable removal reasons for timeouts and bans
  • Templates for common moderation explanations

Team Coordination

For channels with multiple moderators:

  • See which other mods are currently active
  • Coordinate actions through mod-only chat visibility
  • View recent mod actions taken by team members

Setting Up Your Mod Workflow

To create an efficient moderation workflow in HeheChat:

  1. Customize your mod display preferences in Settings > Moderation
  2. Set up keyboard shortcuts for common mod actions
  3. Configure notification settings for high-priority situations
  4. Arrange your channel view to emphasize streams needing the most attention

Mobile Moderation

For moderating on the go:

  • Optimized mobile interface for quick mod actions
  • Simplified view focusing on essential moderation tools
  • Notification settings specifically for mobile usage

Privacy and Security

HeheChat takes moderator privacy seriously:

  • Mod actions are performed securely through official Twitch APIs
  • Optional incognito mode to hide your moderator presence
  • Secure storage of channel preferences and settings

With HeheChat's comprehensive moderation tools, you can maintain a positive streaming environment while minimizing the time and effort required to handle disruptive users. This allows streamers and their mod teams to focus on building community and creating great content.

In our next post, we'll explore how HeheChat helps streamers analyze their channel performance and growth metrics.